Shipping Guidelines

Order Processing

All orders placed before 4:00 PM between Mondays to Fridays, and before 10:00 AM Saturdays, Manila time, will be PROCESSED on the same day. Gifts destined for major Philippine cities will be delivered within two working days, unless otherwise stated in the product description. Items ordered after these cut-off times will be processed the next working day. Processing and delivery of all items received on Sundays and non-working holidays will be attended to the next working day.

Product Lead Times

Kindly read the full product description of each item by clicking on its picture or its name for details on product lead times.

Delivery Areas and Schedule

We currently deliver only within the Philippines. Check our Shipping Areas for a listing of our serviceable areas.

The following cities are included in Metro Manila:

Cities that are not part of Metro Manila are considered provincial destinations. To limit your search to items available for provincial destinations, select “Provincial” on the left navigation bar. You may then click on any product type under Categories to show only the items available for nationwide delivery.

Delicate and perishable items are delivered by the raphael’s delivery team within Metro Manila only.

When Recipient is not Home

Kindly note that all orders for delivery to hospitals, schools, funeral homes, or apartments, you should indicate the recipient’s surname, complete address with room number or department.

If the recipient is not available during delivery, the delivery person shall have the order received by a person of suitable age and discretion, claiming affinity to the recipient.

Another option is calling the recipient first to arrange a delivery time. Incomplete or incorrect address or phone numbers may delay delivery.

Shipping Information

Approved orders are usually available for delivery within 24 to 48 hours, raphaelsgifts.com uses several courier companies ( LBC) depending on the destination, and choosing the fastest way to get our deliveries safely and with utmost reliability.

Delicate and perishable items are delivered by the raphaelsgifts team, so you can be rest assured that the items are delivered safe and sound.

In addition, as soon as the items have been delivered to either you or your recipients, an email shall be sent to your address informing you of the (1) date; (2) time and (3) name of the recipient, when delivery was made.