Terms and Conditions

Please read the following terms of use and disclaimer carefully before using this Website. By using the services of this site, you agree to the terms and conditions.

We at raphaelsgifts.com reserves the right–at any time–to modify, update, and amend these Terms of Use, and you agree to be bound by such modifications, updates, and amendments.

Information use

raphaelsgifts.com DOES NOT collect any personal information about our customers except unless they specifically and knowingly provided us such information (i.e. name, postal address, e-mail address, phone number, birthdays, and product commentary). If, however, you are providing information on behalf of a child, then we recommend that you use the child’s parent or guardian’s e-mail address and notify us that you have the permission of that parent or guardian to use the child’s information.

Accepting orders

Unless otherwise specified the materials on this website are directed for delivery only within Philippines. We do not represent that any item referred on this website is appropriate for use or available in locations outside Philippines. If you choose to access this website from locations outside Philippines area you are responsible for compliance with local laws if and to the extent local laws apply

Availability of orders

Our products and services are readily available for sale as long as they are on stock. However, please take note that, not all products and services are available in all geographical regions.

In accessing the raphaelsgifts.com Website, it is believed that you did this on your own initiative and you are considered responsible for complying with applicable local laws and regulations.

Any buyer shall be immediately notified through e-mail for orders that cannot be fulfilled indefinitely or for the time being. Our products and services are also readily available only in jurisdictions where they may be lawfully offered for sale.

Product quality

We have made every effort to display the colours, specifications and dimensions of items on the website as accurately as possible. The colours you see will depend on the resolution of your monitor, we cannot guarantee that your monitor’s display of any colour will reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our website without prior notice. For example, the bouquets are subject to seasonal availability of flowers.

Payment Terms

The Primary exchange rate will be in US Dollars. If your credit card is issued in the Philippines, you will be billed in PESO. If you are living outside the Philippines owning a foreign issued credit card, you will be billed in DOLLARS. The DOLLAR price(s) of those product(s) will be charged to your credit card on the day the bank actually charges your credit card. The buyer will have to settle any outstanding amount with the concerning bank according to the policies, terms and conditions of the bank who has the said jurisdiction governing the legal use of that credit card owned by you, the buyer or cardholder.

Accuracy of Information

The information on this Website may be changed and updated without notice. Therefore, as our customers, we would like to remind you that it is your responsibility to evaluate the accuracy, completeness and usefulness of any opinion, advice, services and other information provided in this site. As we are committed to the highest form of product and quality standards, raphaelsgifts.com also takes time in improving and changing its products and services described in this site at any time without prior notice as well.

We at raphaelsgifts.com believe that whatever information provided in this site is reliable upon its date of posting but we cannot guarantee that the information will be accurate at all times because the information posted on this site is always subject to modification from time to time without notice.

raphaelsgifts.com has used its discretion, best judgment and all reasonable efforts in collecting and preparing the information, documents–including copy, graphics, pictures, etc.–or other items provided or available herein. But any such information, document or other item is provided or available without any warranty of any kind, either expressed or implied, including, but not limited to, the warranties of completeness, accuracy, fitness for a particular purpose, or non-infringement of any intellectual property rights.

Copyright and Trademarks

Everything that you see in this Website—texts, graphics, interfaces—is the sole property of raphaelsgifts.com Inc. Website design, on the other hand, is powered by Paynamic Technologies, Inc.,ALL RIGHTS RESERVED. Printing and making hard copy files as well as posting and linking this site to other Websites for the sole purpose of placing orders or using it as a shopping resource is permitted by the owner.

However, any other use of materials on this site, including reproduction for purposes other than those mentioned above, modification, distribution, or republication, without prior written consent of raphaelsgifts.com, Inc. is strictly prohibited.

All trademarks, service marks, and trade names are proprietary to raphaelsgifts.com Inc. or other respective owners that have granted our company the right and license to use such marks.

Disclaimer

Everything that you see in this site—such as products, services, information, links, texts, and graphics, among others—are provided on an “as is basis” with no warranty. raphaelsgifts.com disclaims any representations and warranties—whether expressed or implied—with respect to the information displayed in this site, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, freedom from computer virus, and implied warranties arising from the course of dealing or course of performance. Also, raphaelsgifts.com does not represent, claim nor warrant that the information that can be obtained from Website is accurate. Prices and availability of the information posted on this site is subject to change without notice.

Limitation on Liability

raphaelsgifts.com shall not be liable in any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if the company has previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you

Choice of law and forum

This section states the law that will govern the Terms and Conditions, the transactions that transpire on the Website, and the forum for adjudication of disputes.

The terms and conditions stated in the raphaelsgifts.com Website shall be enforced, performed and governed by the laws of the Republic of the Philippines, excluding choice of law. Any legal action arising out of any transactions made on this Website will be brought exclusively and irrevocably by the complaining parties in the courts of Makati City, Philippines. Moreover, each party should irrevocably accept and submit to the sole and exclusive jurisdiction of the aforementioned courts in personam, generally and unconditionally with respect to any action, suit or proceeding brought by it or against it by the other party.

Furthermore, each party consents to the service of process out of the aforementioned courts by mailing copies thereof by registered or certified mail, postage prepaid, to such party at its address designated pursuant to the insurance contract. raphaelsgifts.com makes no representation that any information, materials or functions included are appropriate for use in any other jurisdiction.

Return, Refund & Exchange Policy

Delivery Time

Raphael’s Flowers & Gifts is generally unable to guarantee a specific delivery time. The precise time of delivery varies and depends on the schedule of our delivery personnel .In some cases, however, we are able to guarantee morning or afternoon delivery. If this is the case, you will be notified during the purchase process. 

Late Deliveries

If we are unable to deliver your item on the selected date due to circumstances within our control, you are entitled to a full refund. If, on the other hand, we are unable to make a delivery as scheduled due to circumstances outside our control (the unavailability of your recipient or a wrong address, for example), we do not issue a refund. If a recipient is unavailable when we attempt delivery, we will leave a note requesting a call to schedule delivery. If appropriate, we will also contact you when delivery issues arise. 

Incorrect Delivery Information

As stated above, if you have given us incorrect delivery information, we cannot offer guaranteed delivery. You will be given the opportunity to adjust the information up to two business days before the delivery date. If our delivery personnel report that the delivery address is incorrect, we will attempt to contact you and acquire new information. We will not be liable, however, if we are unable to make a delivery due to incorrect delivery information, and we will not be able to issue a refund. 

Undeliverable Locations

Orders to hospitals, hotels, or company addresses are not guaranteed, but in most cases arrive as requested. If your delivery is going to such a location, please provide the name and telephone number of the hospital, hotel, or company. In the case of hospitals, we also need the recipient’s ward and room number.

Raphael’s Flowers & Gifts will attempt to deliver your bouquet in accordance with each facility’s procedures, but cannot be held liable if these procedures prevent successful delivery.

Please note that many hospitals do not permit delivery to individual rooms, and that most ICUs do not permit flower delivery at all. Please check with the hospital before placing your order.

Raphael’s Flowers & Gifts cannot issue a refund if unable to make a delivery due to these issues.

Refused Deliveries
If a recipient refuses delivery, you will not be entitled to a refund.

Products and images

Products only contain the items listed in the product description.

Vases and other items are not included unless stated in the product description and are only used for display purposes.

Product photos of Flower Bouquets always represent the medium size.

Product photos are a representation of the arrangements and may vary (see Substitution Policy below).

Refund Requests and Claims

If your order was unsatisfactory, you may request a refund by submitting a claim within two business days after the delivery date. In case of quality issues, or other concerns you may have in relation to your flowers sent or received, a number of resolutions may be available to you and are subject to your particular situation.

Nevertheless, after submitting the claim, our customer service, will request that you send a digital picture of the delivered product.

Online Orders: All refunds for orders placed online will be credited back to the original credit card on which the order was purchased.

Telephone Orders: All refunds for orders placed over the Telephone will be credited back to the original credit card on which the order was purchased.

In store Purchases: Refunds for in-store purchases may be processed through the original credit card for which the order was purchased.

Cash Purchases:  A voucher for the same amount paid will be issued for all cash purchases. 

Order Changes

To change your order, please contact Customer Service using at customerservice@raphaelsgifts.com Changes can only be made two business days or more prior to the scheduled delivery date.

Payment Processing Issues
If you provide us with incorrect or invalid credit card or payment information, we cannot process your order. We will attempt to contact you to resolve the issue, but you will be responsible for any issues arising as a result thereof.

Quality Policy

Flower arrangements are unique and handmade, so no two are ever identical. Every effort is made to match orders as closely as possible to the product photos and descriptions. While minor variations are sometimes necessary, the concept and value of the item ordered is always guaranteed.

Products and Images

Products only contain the items listed in the product description vases and other items are not included unless stated in the product description. Product photos of flower bouquets represent the average bouquet size, and may vary in minor ways (please see our Substitution Policy, below).Raphael’s Flowers & Gifts is not responsible for decreased flower and plant quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.

Currency
Orders will always be charged in Philippine Pesos . Raphael’s Flowers & Gifts makes a daily adjustment to its prices for other listed currencies, but these conversions are only an approximation. Raphael’s Flowers & Gifts cannot be held responsible for any currency conversion differences and/or charges made by your financial institution. For the most accurate pricing, please refer to the US Dollar currency option.

Cancellations

Cancellations for a full refund are allowed if made Two (2) business days or more prior to the scheduled delivery date. If an order is cancelled less than One(1)  business day prior to the delivery date, no refund will be issued.

Duplicate Orders

If you placed two or more identical orders and you let us know about it, you will receive a full refund for the duplicated order, provided that the local florist does not make and deliver the item.

Substitution Policy

In some cases, local florists may not have some items referenced in the product description in stock, and careful substitutions of equal or greater value will be necessary. In those cases, when possible, we will ask you for permission to make a substitution. If we are unable to reach you, or there is insufficient time to do so, we will proceed with the substitution.

Roses, however, will NEVER be substituted with other flowers or floral products without requesting your confirmation first.

If a local florist does not have a requested product, we will replace it with a similar one or add the money paid for the item to the value of the flowers and create a bigger bouquet.

Shipping Guidelines

Order Processing

All orders placed before 4:00 PM between Mondays to Fridays, and before 10:00 AM Saturdays, Manila time, will be PROCESSED on the same day. Gifts destined for major Philippine cities will be delivered within two working days, unless otherwise stated in the product description. Items ordered after these cut-off times will be processed the next working day. Processing and delivery of all items received on Sundays and non-working holidays will be attended to the next working day.

Product Lead Times

Kindly read the full product description of each item by clicking on its picture or its name for details on product lead times.

Delivery Areas and Schedule

We currently deliver only within the Philippines. Check our Shipping Areas for a listing of our serviceable areas.

The following cities are included in Metro Manila:

Cities that are not part of Metro Manila are considered provincial destinations. To limit your search to items available for provincial destinations, select “Provincial” on the left navigation bar. You may then click on any product type under Categories to show only the items available for nationwide delivery.

Delicate and perishable items are delivered by the raphael’s delivery team within Metro Manila only.

When Recipient is not Home

Kindly note that all orders for delivery to hospitals, schools, funeral homes, or apartments, you should indicate the recipient’s surname, complete address with room number or department.

If the recipient is not available during delivery, the delivery person shall have the order received by a person of suitable age and discretion, claiming affinity to the recipient.

Another option is calling the recipient first to arrange a delivery time. Incomplete or incorrect address or phone numbers may delay delivery.

Shipping Information

Approved orders are usually available for delivery within 24 to 48 hours, raphaelsgifts.com uses several courier companies ( LBC) depending on the destination, and choosing the fastest way to get our deliveries safely and with utmost reliability.

Delicate and perishable items are delivered by the raphaelsgifts team, so you can be rest assured that the items are delivered safe and sound.

In addition, as soon as the items have been delivered to either you or your recipients, an email shall be sent to your address informing you of the (1) date; (2) time and (3) name of the recipient, when delivery was made.